Refund policy

Refund policy
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We do not offer refunds or exchanges - except in case of defective manufacture.

re-ply products are manufactured from recycled plywood, so wide variations in material quality are expected and are not grounds for a refund.

If you have a defective item - please contact us directly to discuss the next steps. Please email us at benita_chen@bvn.com.au

Please do not return items to us without first contacting us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.